Refund Policy

Last updated: 25 September 2026 — applies to payments made to Ota Consultancy & Services for BillMad licences, subscriptions and services.

1. Free trial first

Every plan starts with a 7-day free trial on your own hardware. You should not need to pay until the software is already working at your counter. That is the best "refund policy" there is.

2. Refund on a new licence or subscription

If you cancel within 7 days of payment and implementation has not been delivered, we refund the full amount paid.
If you cancel within 7 days after implementation has been delivered but find the software doesn't match the written quote, we refund the full amount paid or rework it free — your call.
After 7 days, unused portions of a prepaid term (e.g. the remaining months of a yearly subscription) are refunded on a pro-rated basis if you cancel before the term ends.

3. What is not refundable

Delivered onboarding, data migration, training and custom-development work already performed. These involve real people doing real work on your setup, and we don't re-bill or reverse that.
Any part of a fee representing hardware or third-party costs already incurred on your behalf.
Add-on licences re-activated after a service suspension.

4. Renewals

Renewal invoices are issued before the next term starts. If you tell us before the renewal term begins that you don't want to continue, there is nothing to pay and no renewal is taken. If payment was already made for a term you decided not to use, it is refunded in full when you notify us before the term starts.

5. How to request a refund

Email helpdesk@billmad.com with "Refund" in the subject line, your invoice number and the reason. We acknowledge within 24 hours.

6. How and when the refund is paid

Approved refunds are paid to the original payment method (or by bank transfer where requested) within 10 working days of approval. We may ask to confirm you have uninstalled or disabled the licence so the same licence isn't re-sold or re-used.

7. Disagreements

If you believe a refund is owed and we don't agree, talk to us first — we fix genuine mistakes. Unresolved disputes follow the governing law and jurisdiction in our Terms & Conditions.

8. Contact

Ota Consultancy & Services · helpdesk@billmad.com · +91 9611614300.

Registered office: #1, Royal Shelters, Devarachikkanahalli, Bengaluru, Karnataka 560076, India · GSTIN: 29AJBPV8765B1ZS.